How to Receive Visitor Notifications via Chatwork [iPad Reception App Setup Guide]

Problems Chatwork Users Face at Reception

Many small and medium businesses use Chatwork as their primary internal communication tool, yet still rely on intercom calls or in-person messages for visitor handling. This leads to the following problems:

• Burden concentrates on specific people: When reception staff are absent, no one can cover — and the same person always ends up running to the front desk
• Primary work gets interrupted: Every visitor arrival forces staff to stop their work and walk to reception
• Notifications get missed: Verbal messages and handwritten notes don't work when the responsible person is away
• Dual management of Chatwork and a separate system: Even with a reception system in place, if notifications don't reach Chatwork, a separate chat message is still needed

iPad reception app + Chatwork integration solves all these challenges at once.

Solution: iPad Reception App + Chatwork Integration

By introducing an iPad reception app, the moment a visitor selects a contact person on the iPad screen, an automatic notification is sent to the designated Chatwork group. No one needs to be stationed at reception — staff simply check the Chatwork notification at their desk and head to the front.

How the iPad Reception App Works

1. Visitor uses the iPad: At the reception iPad, the visitor taps the button for the person they want to see or their visit purpose
2. Automatic Chatwork notification: A notification including the visitor's name, contact person, and arrival time is sent instantly to the designated group chat
3. Staff responds: The staff member who receives the Chatwork notification heads to reception

This simple flow eliminates the burden of any reception duty rotation. Detailed setup options are available on our Chatwork integration page.

Chatwork Integration Setup (As Fast as 10 Minutes)

The entire setup is done within the app. There is no need to generate Webhook URLs or have any API knowledge.

1. Install the App

Install Reception With App on your iPad or Android tablet. It costs ¥980/month (incl. tax) on the App Store and ¥960/month (incl. tax) on Google Play. After installation, the first 31 days are free.

2. Open Edit Mode

After launching the app, tap "Edit" shown at the top of the screen to enter settings mode.

3. Add Chatwork as a Destination

Tap "Add Destination" → "+ Add" → "Chatwork" in order. Your browser will launch and display the Chatwork login screen. Log in with your Chatwork account, then tap "Allow" to authorize the integration.

4. Select a Target Group Chat

Return to the app and select your notification target from the list of Chatwork group chats. Check the group(s) and specify mention targets, then tap "Save" to complete the setup.

5. Set Up Reception Buttons and Place the Tablet

Create buttons for staff names, departments, etc., then place the tablet at reception — that's all you need to start. Setting the app to kiosk mode prevents visitors from accessing the settings screen.

Benefits of Integration

1. No More Reception Duty Rotation

Since Chatwork is notified automatically every time a visitor arrives, you no longer need anyone stationed at reception. Everyone can focus on their core work, and the problem of burden concentrating on specific people is resolved.

2. Leverage Your Existing Chatwork Workflow

No need to learn a new tool. Visitor notifications arrive in the Chatwork group chats your team already uses, making company-wide rollout smooth. You can also configure simultaneous notifications to multiple group chats.

3. Low-Cost Implementation

¥980/month (incl. tax) on App Store, ¥960/month (incl. tax) on Google Play. Zero initial costs, no contracts, 30-day free trial. Compared to the cost of dedicated reception staff, automating visitor handling is dramatically more affordable. For a cost comparison with other services, see our reception app comparison article.

4. Automatic Visitor Log Recording

All visitor information is stored on the tablet device. It is not sent to the cloud or external servers, so you can manage visitor records while minimizing data leakage risk.

5. Flexible Switch to Slack or Teams

In addition to Chatwork, Slack and Microsoft Teams integrations are also supported. You can flexibly adapt if your chat tool changes or if you use multiple tools simultaneously.

FAQ

Does it work with Chatwork's free plan?

Yes. Chatwork's free plan supports receiving notifications via API integration. No paid Chatwork subscription is required to use it with Reception With App.

Can notifications be sent to multiple group chats at once?

Yes. You can configure multiple group chats as notification targets. For example, you can send simultaneous notifications to both a "General Affairs Chat" and an individual staff member's chat.

Can the notification destination be different for each staff member?

Yes, you can configure a different target group chat per reception button. For example: "Sales button → Sales group notification," "General Affairs button → General Affairs group notification."

Can it be used on Android tablets if I don't have an iPad?

Yes, Android tablets are also supported. See our Android tablet reception setup page for details.

How do I set up Slack integration instead?

See our article on How to Automate Visitor Notifications with Slack.

How to Start Your 30-Day Free Trial

Reception With App offers a 30-day free trial. No registration or inquiry required — simply install the app and you can immediately try out the Chatwork integration.

For detailed Chatwork integration settings and options, also check our Chatwork integration page.